This Refund Policy explains how refunds and after-sales support are handled for purchases made on this website (the “Site”). The Site sells digital products only (including, without limitation, PDFs and eBooks). By completing a purchase, you acknowledge and agree to this Refund Policy.
1. No Refunds on Digital Products
All sales of digital products are final. Because digital items are delivered instantly and cannot be “returned,” we do not offer refunds once a product has been downloaded, accessed, or otherwise delivered to you. Please review product descriptions, previews, and compatibility information carefully before purchasing.
2. Goodwill Support and Problem Resolution
We want you to be satisfied with your purchase. If you experience an issue such as:
- A corrupted or unreadable file,
- The wrong product was delivered,
- A technical problem preventing download or access,
please contact us using the support details at the bottom of this page. We will work with you in good faith to find a mutually satisfactory solution, which may include re-delivery, a corrected file, updated access, or other reasonable assistance.
3. Limited, Case-by-Case Exceptions
While refunds are not guaranteed, we may consider a refund or partial credit in exceptional circumstances at our sole discretion—for example, verified duplicate purchases made in error, persistent technical failures we cannot resolve within a reasonable time, or other situations we deem appropriate. To review any exception, we may ask for relevant information (e.g., order number, screenshots, error messages).
Requests for exceptions should be submitted within 14 days of purchase. After this period, we typically cannot accommodate exception requests. Approvals, if any, will be processed to the original payment method where possible.
4. What Is Not Eligible
- Change of mind after purchase.
- Requests made after a product has been downloaded or accessed without any demonstrable technical issue.
- Incompatibility arising from unsupported devices, apps, or software versions if minimum requirements were met or disclosed.
- Expectation gaps where the product matches its description but does not meet subjective preferences.
5. Access, Delivery, and License
Upon successful payment, you will receive access (e.g., a download link or account-based access) to the digital product. Access may be time-limited or subject to a reasonable number of downloads to prevent abuse. Your purchase grants a non-transferable, non-exclusive license for personal use only, unless expressly permitted otherwise in the product description or an accompanying license.
6. Chargebacks and Disputes
If you initiate a chargeback while the digital product has already been delivered or accessed, we may provide the payment processor with evidence of delivery and your acceptance of this Refund Policy. We encourage you to contact us first so we can assist and resolve the matter promptly.
7. Pricing, Taxes, and Errors
Prices are subject to change without notice. Any applicable taxes (including VAT/GST, where relevant) may be collected at checkout according to your location and the payment provider’s rules. In the event of an obvious pricing or listing error, we reserve the right to cancel the order and provide a full refund if payment was captured.
8. International Standards and Compliance
This policy is designed to align with international e-commerce standards for digital goods. Depending on your jurisdiction, you may have statutory rights that cannot be waived; nothing in this Refund Policy is intended to limit any non-waivable consumer rights under applicable law.
9. How to Request Help
If you encounter a problem with your purchase, please provide:
- Your order number and purchase date,
- The product title,
- A brief description of the issue (include screenshots or error messages if available),
- Your preferred method of contact.
We typically respond within a reasonable timeframe and will guide you through troubleshooting, re-delivery, or other available remedies.
10. Agreement to This Policy
By purchasing and accessing our digital products, you affirm that you have read, understood, and agreed to this Refund Policy. If you do not agree, please do not purchase or download our products.
11. Updates to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our offerings, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date and will apply to purchases made after the updated version is posted.
12. Contact Information
If you have questions about this Refund Policy or need support with a purchase, please contact:
Website Name: artificialglobe.com
Contact Email: contact@artificialglobe.com
Last Updated: 2025-09-19